How Can I Retrieve My Userid / Account?

If you ‘ve forgotten your account access (Eg; username, login email), you can check the welcome email that you received from APS / Unity Network.

That welcome email contains your User ID or your username.

If you can’t find the welcome email that you’ve received, you may chat with our chat support and tell them that you forgot your userid or your login details.

You can chat with our support team by going here.

Provide as many information as possible to our chat support so we can retrieve your userid.

Please note that our chat support is available from 11:00 AM – 8:00 PM on Mondays until Fridays.

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